Dispute & Chargeback Automation
End-to-end AI workflows managing the full dispute lifecycle, from pre-dispute identification through representment.
Fraud Detection Intelligence
Custom AI/ML models trained on card scheme transaction patterns. Early fraud signal detection for issuers and acquirers.
RAG Knowledge Base
Payment scheme rules, reason codes, and compliance mandates. Instantly queryable with cited, accurate answers.
Operational Excellence
AI-assisted workflow redesign for payment operations. Identify bottlenecks and implement measurable efficiency improvements.
AI-PoweredIntelligenceforPaymentOperations
Specialized AI solutions for fraud prevention, dispute management, and chargeback automation, engineered by experts who have operated deep within the card scheme ecosystem.
The Cost of Inefficiency in Payment Disputes
Financial institutions are losing billions not just to fraud, but to the operational burden of managing it.
Global chargeback losses in 2025
Chargebacks alone (not total fraud) cost the financial ecosystem $33.79 billion in 2025, projected to reach $41.69B by 2028.
Lost for every $1 of fraud
Total costs including processing fees, operational burden, and lost merchandise far exceed the disputed transaction value. A 37% increase since 2020.
Of disputes escalate to full chargebacks
Only 8% are resolved pre-dispute. The remaining 74% become full chargebacks, avoidable with AI-powered early intervention.
Chargeback transactions in 2025
Volume growing 24% over three years to reach 324M by 2028. Without automation, operations teams simply cannot scale.
Deep Card Scheme Expertise
Operational depth across the full card payment ecosystem, earned through hands-on work within the scheme networks.
Deep operational knowledge across VISA and Mastercard ecosystems, including scheme-specific platforms, rule sets, and integration protocols.
End-to-end expertise in dispute lifecycle management, fraud detection patterns, and transaction monitoring for issuers and acquirers.
Navigating scheme mandates, PCI DSS requirements, and operational workflows across issuing and acquiring environments.
Building intelligent systems that augment payment operations: from RAG-powered knowledge bases to agentic workflow automation.
How We Work
Four deliberate phases to reduce risk, deliver early value, and build solutions that endure.
Assess
Understand your current state
We begin with a structured deep-dive into your dispute and fraud workflows: mapping pain points, identifying automation opportunities, and understanding your card scheme integrations. No assumptions, only evidence.
Design
Architect the right solution
We design AI solutions tailored to your specific card scheme environment, regulatory context, and operational constraints. Each architecture decision is grounded in real scheme knowledge, not generic templates.
Build
Implement with precision
We implement, integrate, and rigorously test within your existing infrastructure. Whether it's a dispute automation engine, a RAG knowledge system, or fraud scoring models, delivery is systematic and measured.
Optimize
Continuous improvement
Post-deployment, we monitor, iterate, and improve. Card scheme rules change, fraud patterns evolve, and dispute volumes shift. We ensure your AI solutions adapt and continue to deliver measurable ROI.
Card Scheme Experts
FinAI Solutions was founded on a simple observation: the organisations that suffer most from payment fraud and dispute complexity are often also the ones furthest from the AI tools that could transform their operations.
Our foundation is deep, hands-on experience operating within the card scheme ecosystem, across VISA and Mastercard fraud prevention, dispute management, chargeback recovery, and scheme compliance. This isn't advisory knowledge. It's operational knowledge.
We apply that expertise to build AI solutions that are precise, compliant, and immediately useful. From dispute automation agents to RAG-powered knowledge systems that make scheme documentation instantly queryable.
We build for banks, fintechs, and payment processors who want to stop treating disputes and fraud as cost centres, and start treating them as solved problems.
Scheme-Native Perspective
We understand how VISA and Mastercard rules actually work in production: the nuances, the edge cases, the mandatory timelines that textbooks don't cover.
AI-First Engineering
Every solution is built with AI at its core. Not as a layer on top of legacy processes, but as the foundational operational logic.
Measurable Outcomes
We tie every engagement to concrete KPIs: chargeback ratios, resolution cycle time, analyst FTE savings, and fraud loss reduction.
Actively building and deploying AI solutions for dispute automation, fraud intelligence, and payment compliance. Not in a lab, but in production payment environments.
Ready to Transform Your Payment Operations?
Book a 30-minute discovery call. We'll listen to your specific challenge, whether it's disputes, fraud, compliance, or all three, and tell you exactly how AI can help. No commitment, just clarity.
Book a call
30 minutes. Choose a time that suits you via Calendly.
Share your challenge
Tell us about your current dispute volumes, fraud rates, or automation goals.
Get a clear path
We outline exactly how AI can help and what an engagement would look like.